About this website
Our Story
We rented the Art Gallery House in Milan, Italy for eight days this summer through VRBO. We paid right away to secure the reservation. Everything was fine, until it was not.
This website is a result of frustration in trying to deal with VRBO and the property host Eva. In case you are not aware, VRBO will do everything to protect the host, especially a premium host, over the guests. We are guests who are expressing our dissatisfaction with the property, host, and follow-up. This is our review based on our specific experience.
I have had over 20 telephone calls, 50 emails, ongoing text messages and customer service chats over the past week trying to resolve the issues, only to get the run-around, be lied to, obstructed, and ignored. The final straw is that I have asked repeatedly (at least 15 times) for the link to review the property, only to be told: (1) I will get it within 3 to 5 days, (2) I will get it within 5 to 7 days, (3) the request has been escalated, (4) someone is working on it, (5) the host has to rate us first, (6) repeatedly sent links to review customer service webpage and (7) I allegedly already got it so check my spam folder.
The Property is not as described
We had so many things that we overlooked because we really wanted to enjoy our vacation. We did not complain about having to deal with the electricity constantly going out or the filth in the sinks and just dealt with it. However, Eva the host decided to charge us for pre-existing damage in the unit and that was a step too far.
In looking at the photographs on the VRBO site now, I see how cleaver they are. They are taken from specific angles to mask the problems. But this does not help the traveler as we were stuck in a non-functional space for eight days in a foreign country.
As they say in Texas "All Hat. No Cattle." That is the best way to describe this property. Looks good in photos, but is not comfortable or functional for easy daily living.
Dysfunction at the Art Gallery House Milan, italy
Low Profile Mini Furniture
Low Profile Mini Furniture
Low Profile Mini Furniture
At Art Gallery House Milan, there is no comfort. The living room furniture is so small scaled that three adults 5'6" to 5'10" could not sit on it. Way too low and short length that it hit on the back of our leg mid-thigh. Very uncomfortable.
One queen bed ONLY
Low Profile Mini Furniture
Low Profile Mini Furniture
This apartment does NOT sleep four. No way! This is the only bed and it is so low to the ground that it is inaccessible. About 10 inches from floor. And it is queen sized.
Futon to sleep on floor
Low Profile Mini Furniture
Futon to sleep on floor
The futon is represented as the second bed. Technically, it is. But it is a double/full size foam that basically sits on the ground. So if you want to sleep on foam on the floor, have at it. Otherwise, this is all there is for the other 2 to 3 guests.
All Form and No function at the Art Gallery House, Milan
Horse Trough Bath
Second bathroom-Narrow Shower
Second bathroom-Narrow Shower
This is the master bath. There is no shower. You have to hold that handheld wand to bathe. FYI- this is a deep soaking tub, so be prepared to step over a 28 inch height to enter the tub. To exit, it is treacherous as there is a six inch drop back onto the floor. Scary and dangerous every day.
Second bathroom-Narrow Shower
Second bathroom-Narrow Shower
Second bathroom-Narrow Shower
The only shower is off of the living room, so be prepared to walk through the common areas to bathe. Shower is 8 inch step up. But of more concern is that it is 2 feet wide! We could not lift our arms until we figured out to stand sideways/diagonally. 2' x 2.5' approximate dimensions. Very narrow and dark.
No Natural Light
Second bathroom-Narrow Shower
No Natural Light
All windows are covered by heavy plastic screens. There is no natural light through these panels. We figured out how to open one in the dining room/kitchen, but then got rope burns closing it again. We tried to keep them closed as it was almost 100 degrees in Milan during our stay and the air-conditioning did not work in the unit, but it
All windows are covered by heavy plastic screens. There is no natural light through these panels. We figured out how to open one in the dining room/kitchen, but then got rope burns closing it again. We tried to keep them closed as it was almost 100 degrees in Milan during our stay and the air-conditioning did not work in the unit, but it is disturbing no to have any natural light or see what is going on outside.